Curve Card Reviews

Been asking for a refund but not a single representative had clue on how to provide help.
"PACIFIC WEALTH" has been trusworhty

I have been using Curve for a few months now and am mostly satisfied. There support can take some time to respond but are very professional and friendly.

The service is amazing if you use multiple cards and want felxibility on what is being charged. I wish the service was a little more advanced to the level where you could swap transactions around in bulk. I "swap" takes about 5-10 seconds, which could be annoying for some.

My biggest issue with the service currently is the fact that there is no feature to convert the FX transaction. Each transfare is converted to the cards set currency + there is a small weekend FX fee which seems outdated. Therefore, the card is not fully recommendable for travel and heavy multi-currency use. On the other hand, if this FX transfare is desired, it could turn a "bad travel" card into a great one.

Overall, I still use the Curve a lot to get all my cards through Google Pay, etc. and use it daily.

Disgraceful customer service. Need a refund from august!!! Last 15 chats not answered. Will be cancelling

They still keep your details even after closing your account. Customer care isn't good either, after finding out that they've made a mistake, they do not admit it and avoid answering questions. Shame as I have been using curve for a few years now but won't be recommending them to anyone.

Cashback not working? That’s great! Here’s 7 customer service reps to speak to who have no clue how to help you. But keep paying for that metal card! Totally worth paying £15 a month for such high quality anger and frustration!

The app and my card have stopped working 6 months ago, so I presumed my account was cancelled. I found out I have been charged an annual renewal recently!
Logged an issue with tech help. I was asked to reinstall the app, which I did. The issue still exists. No-one has been in touch

Short: Two stars - because you lie in "conversion rates"
Pros
1. Good and smooth application and working without bugs, for huawei platform. (Many apps wont work correctly)
2. Can withdraw more cash from your bank card.
3. Good idea, but...
Cons
1. App is good - but always ask me to install HMS Core. Dear curve developers - your application works nicely without it. I have remove remove this stupid huawei service and continue to use your app without issue. Only 2 things - your app is asking about this service and freezing because trying to locate HMS Core. After that is working nicely.
2. You lie about exchange rates. You declaring your conversion rates are "best on maket" it is not true completely. Almost all existent "neo-banks" services have better convertion rates. Even with fee, they still beat you. EVEN VISA & MASTERCARD rates in "weekend day" beat you
In rest of the week - VISA & Master Card rates are same with you. So, question, why need to use your convertion with your stupid limits ?
2.1) You dont have ability to pass transaction currency directly to card, so you force me to use your exchange rates.
3. Support - is terrible. I can wait answers for months...
4. May be who spend 10k in month can get some benefits from your paid subscription service.... But not for me...

Had some issues with my card. Had upgraded account and was paying 9,99€/mo. Opened lot's of support chats that were answered initially and that they just say that they would send a follow up email and then no one replys those emails. I had 3 month's paying subscription without being able to use the card! Very very disappointed!

Absolutely appalling customer service.

I've been a Curve customer for years and just before Christmas they decided to block my card and demanded proof of my id even though they already had it. I queried this as it was completely out of the blue. I got nothing but weak replies and refusal to help.

In the end I submitted the requested id, but have heard nothing back.

It has been 2 months since I have heard anything. I cannot use the card but they are of course still charging me for it. I have subsequently sent messages (they have no phone number) requesting to cancel this terrible service, but they refuse to get back to me.

I used to be a big fan of Curve. I now cannot recommend this service at all so stay well away.

SLOW CUSTOMER SERVICE SUPPORT! IT TAKES A COUPLE OF DAYS BEFORE THEY REPLY. LOUSY SERVICE! IT CAUSES A LOT OF HASSLE AND DIFFICULTIES ON EVERY TRANSACTION! PLEASE IMPROVE YOUR SERVICE AND BE FAST!

Wholly agree with other reviews: appalling customer service.

Concept is great, but customer service is non-existent. I had a problem with my card with a company taking more money than I had authorised. Rather than actually reading my query, Curve sent a generic email response and temporarily locked my Curve card (I was abroad at the time meaning I had no Curve facility to use).

This company have no telephone customer service, solely email. And they take a ridiculous amount of time to respond to emails.

In summary, incredibly concept - dreadful execution.

Been user of Curve now for couple of years and upgraded a year ago to the 4.99EUR plan and I love it. So easy, always works - no issues. I don't know what other people are complaining about - you don't need to talk to the customer service every day - I never did - it just works... I have been using it trough ApplePay on my watch or phone - so I don't have to bring all my "physical" cards with me all the time...

Really bad experience

Their customer team was not able to fix my issue within 6 months. They were just pretending they are trying to fix the issue, but in fact they didn't provide update within 2 months and if I would not contact them they would ignore my issue.

The idea is fabulous. When it works it's fabulous. HOWEVER any problems and the customer service is virtually non existent. 1) 3 days turnaround chat and robot customer service.
2) When a human actually gets round to dealing with problems - you get sent a knowledge base copy and paste response and in my case totally ignored request for two receipts which were missing on the app. These receipts required due to a faulty several thousand pound solar system paid for via Curve. God help you if you need to dispute any transactions. Wouldn't feel safe using Curve.

In short. Non Existent or Shocking Customer Service.

I've been using Curve now for several years and considering closing my account as Customer Service quality has gradually disappeared down the toilet.

Was good to start with after the did big marketing camping about free cars with extra features for free.. couple years down the road they've changed most of them to being paid. Even when you pay 4.99 a month its only limited options. Support has even gone incredibly slow. Safe to say company gone really downhill and clearly making bad decisions on the board.